PRIVACY POLICY

1. Introduction

High Roller Events Pty Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website highrollerevent.com, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone, address)
• Event preferences and requirements
• Payment and billing information
• Communication history and preferences
• Photos and videos from events (with consent)

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on site
• Referring website and search terms

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our casino event services
• Processing bookings and payments
• Communicating with you about your events
• Improving our services and website
• Marketing and promotional activities (with consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service providers and contractors who assist in delivering our services
• Venue partners and suppliers
• Payment processors and financial institutions
• Legal authorities when required by law

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and staff training

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Event-related information is typically retained for 7 years for business and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.